Management Review
THE NEW BUSINESS OF INNOVATION
The Next Edge
New Sustainability Study:
7 Habits of ‘Embracers’
Now Winning Advantage Pg. 23
What
Makes
Projects
Great Pg. 19
How to Respond
When Unhappy
Customers Attack
You on the Web Pg. 37
Why Project
Networks Beat
Project Teams
•Networks benefit from
“noncore contributors”
•Managers can form them
•Quantity of noncore players
effectively predicts success
Pg. 75
Make Your
Employees’
Virtual World
Playtime
Pay Off
Early adopters steer
to business potential
Pg. 14
How to Fix
CRM Gone
Wrong: Put
‘Relationship’
Back Into It
•Think beyond loyalty
•Own up to difficulties
•See diverse relationships
Pg. 63
Does the Flat
World Require
A New Kind of
Leadership?
“Boundary-spanning
leadership” creates new
road map for growth
Pg. 81
The Power of
Reconnecting
Dormant
Relationships
Why lapsed ties may be
even more valuable than
current ones
Pg. 45
