10 MIT SLOAN MANAGEMENT REVIEW WINTER 2017 MICHAEL MORGENS TERN/ THEISPOT. COM
For the last century, academics and business leaders have been shaping the practice of modern management. The main theories,
tenets, and behaviors have enabled managers to
build corporations, which have largely been hierarchical, insular, and vertically integrated. However,
we believe that the technology underlying digital
currencies such as bitcoin — technology commonly known as blockchain — will have profound
effects on the nature of companies: how they are
funded and managed, how they create value, and
how they perform basic functions such as marketing, accounting, and incentivizing people. In some
cases, software will eliminate the need for many
Sound far-fetched? Let us explain. The internet
vastly improved the flow of data within and between organizations, but the effect on how we do
business has been more limited. That’s because the
internet was designed to move information — not
value — from person to person. When you email a
document, photograph, or audio file, for example,
you aren’t sending the original — you’re sending a
copy. Anyone can copy and change it. In many
cases, it’s legal and advantageous to share copies.
By contrast, if you want to expedite a business transaction,
emailing money directly to someone is not an option — not only
because copying money is illegal but also because you can’t be
100% certain the recipient is the person he says he is. As a result,
we use intermediaries to establish trust and maintain integrity.
Banks, governments, and in some cases big technology companies have the ability to confirm identities so that we can transfer
assets; the intermediaries settle transactions and keep records.
For the most part, intermediaries do an adequate job, with
some notable exceptions. One concern is that they use servers
that are vulnerable to crashes, fraud, and hacks. Another is that
they often charge fees — for example, to wire money overseas.
They also monitor customer behavior and collect data, and they
exclude the hundreds of millions of people who can’t qualify for
a bank account. And sometimes, they make terrible mistakes, as
the 2008 financial crisis made evident.
What would happen if there was an internet of value where
parties to a transaction could store and exchange value without
What if there were an internet of
value — a secure platform, ledger,
or database where buyers and sellers
could store and exchange value without
the need for traditional intermediaries?
This is what blockchain technology
will offer businesses.
BY DON TAPSCOTT AND ALEX TAPSCOTT