MI T S loan Management Review
SPRING 2017 • VOLUME 58 • NUMBER 3
HOW TO MAKE YOUR COMPANY SMARTER: DECISION MAKING
Building a More Intelligent Enterprise
In coming years, the most intelligent organizations will need to blend
technology-enabled insights with a sophisticated understanding of
human judgment, reasoning, and choice. Those that do this successfully
will have an advantage over their rivals.
BY PAUL J.H. SCHOEMAKER AND PHILIP E. TETLOCK
HOW TO MAKE YOUR COMPANY SMARTER: PROBLEM FORMULATION
The Most Underrated Skill in Management
There are few management skills more powerful than the discipline of
clearly identifying and articulating the problem you are trying to solve
before you take action.
BY NELSON P. REPENNING, DON KIEFFER, AND TODD ASTOR
HOW TO MAKE YOUR COMPANY SMARTER: MANAGING PEOPLE
The Smart Way to Respond to
Negative Emotions at Work
Many executives try to ignore negative emotions in their workplaces — a tactic
that can be counterproductive and costly. If employees’ negative feelings are
responded to wisely, they may provide important feedback.
BY CHRISTINE M. PEARSON
57 Getting Past the
Hype About 3-D Printing
Although additive manufacturing techniques hold great promise, near-term
expectations for them are overoptimistic.
BY JAIME BONNÍN ROCA, PARTH VAISHNAV,
JOANA MENDONÇA, AND M. GRANGER MORGAN
63 The Corporate
People are living longer and working
longer — but few organizations have
come to grips with the opportunities and
challenges that greater longevity brings.
BY LYNDA GRATTON AND ANDREW SCOTT
71 To Improve
Like a Hacker
Cyberattacks are an increasingly common
and worrisome threat. To combat the risk,
companies need to understand both hackers’
tactics and their mindsets.
BY JOSÉ ESTEVES, ELISABETE RAMALHO,
AND GUILLERMO DE HARO
78 Protect Your Project
From Escalating Doubts
Projects can get caught in a downward
spiral if stakeholders start questioning
progress and withdrawing support.
Executives should be aware of common
issues that can cause stakeholder
skepticism — and take action to avert
the “cycle of doubt.”
BY KAREN A. BROWN, NANCY LEA HYER,
AND RICHARD ETTENSON